Refund policy

Last Updated: June 17, 2026

At Jaroud, we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, we offer a clear and simple return and refund process within 30 days of delivery.

Please read this policy carefully before requesting a return.

Return Window

You may request a return within 30 days after your order is delivered.

To be eligible for a return, the item must be:

Unused, unworn, and in its original condition
Returned with the original packaging, tags, accessories, and protective materials, if applicable
Accompanied by proof of purchase, such as your order number or order confirmation email

Return requests made after 30 days of delivery may not be accepted.

How to Request a Return

To start a return, please contact us at:

Email: support@jaroud.com

Please include the following information in your email:

Your order number
The email address used at checkout
The reason for the return
Clear photos of the item and packaging, if the item arrived damaged, defective, or incorrect

Once your request is reviewed, we will provide return instructions if your return is approved.

Please do not send items back without contacting us first. Returns sent without authorization may not be accepted.

Return Shipping

For returns due to personal reasons, including but not limited to change of mind, ordering the wrong item, or no longer needing the product, the customer is responsible for return shipping costs.

If your item arrives damaged, defective, or incorrect, please contact us at support@jaroud.com with photos of the issue. After verification, we will offer a suitable solution, which may include a replacement, refund, or return instructions.

Original shipping fees are non-refundable unless the return is due to our error or required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at:

support@jaroud.com

Please include your order number and clear photos showing the issue.

We will review your request and provide a solution once the issue is confirmed.

Non-Returnable Items

The following items may not be eligible for return:

Items that have been used, worn, washed, altered, or damaged after delivery
Items returned without original packaging or proof of purchase
Final sale or clearance items, if clearly marked as non-returnable
Gift cards
Customized, personalized, or made-to-order items, unless they arrive damaged, defective, or incorrect

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Refunds usually take about 10 business days to appear in your account, depending on your bank, credit card company, or payment provider.

Refunds are issued for the eligible product price only. Original shipping fees, return shipping fees, and any additional service fees may not be refundable unless required by law or unless the return is caused by our error.

Exchanges

We do not guarantee direct exchanges for all items.

If you would like a different item, size, color, or style, please contact us at support@jaroud.com. If your return is approved, you may place a new order after the refund is processed.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

support@jaroud.com

We will try our best to assist you. However, orders that have already been processed, packed, shipped, or prepared for fulfillment may not be cancelled.

If your order has already shipped, you may request a return after delivery according to this policy.

Refused or Undeliverable Packages

If a package is refused, unclaimed, returned due to an incorrect address, or cannot be delivered because of customer-provided information, the customer may be responsible for any original shipping fees, return shipping fees, reshipping fees, or carrier charges.

Please make sure your shipping address is complete and accurate before placing your order.